Please take the time to read and understand the conditions of booking set out below prior to booking a tour with us.
For early bookings, earlier than 60 days before the departure, you are required to pay a non-refundable deposit of 30% of the price of the trip, to secure your booking with Emotional Travel.
For late bookings, made within 60 to 30 days of the departure date, the full amount is payable at the time of booking. You acknowledge that the deposit is to be paid immediately at the time of booking to secure your place. Your deposit is non-transferable to another departure date or trip.
You agree to pay the outstanding balance (or the foreign currency equivalent), of the price of the tour no later than 30-days prior to the departure date of the trip. You’ll receive a payment reminder by email before the due date.
In the event you need to cancel your tour, the following cancellation charges will apply:
■Cancellation made over 60-days prior to departure date – 100% refund of your deposit
■ Cancellation between 60 and 30 days of departure date – 50% refund of your payment
■Cancellation of any trip 30-days or less prior to departure date – 100% payable of your invoice total
A cancellation is considered effective from the moment Emotional Travel receives written notification of the cancellation. If, for any reason you leave a tour after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.
All bookings are made with Emotional Travel. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us).
Cancellation by us
We may cancel a tour at any time up to 30 days before departure, if the number of participants who booked this tour, are less than ten (10). In this case, the customers who booked this tour with us, will be notified by email and have a 100% refund of their deposit. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.
If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Authority on tour
Our tours are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the tour.
If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked.
You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
Limitation of liability
You acknowledge that the nature of the trip is adventurous and participation involves a degree of risks. There for you acknowledge that:
- It is your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel. We will accept liability only for the negligence of our staff causing death or serious injury and only to the extent it is obliged under the applicable law.
- We contract with a network of hotels, companies, local authorities, individuals to assist us in the running our tours as agents. We are obliged to make sure that everything is organized properly, but we are not responsible for any acts and omissions of these third parties.
The laws of Greece, govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a tour or these Booking Conditions must be initiated in the courts of Thessaloniki, Greece.